A little help.

We can help

Email support@aicaststudio.com for account access, generation failures, billing, credits, privacy requests or a safety concern. Include your account email, a short description and the approximate time of the issue. A job or creator identifier is helpful; passwords, sign-in codes, API keys and full card details are not.

A generation seems stuck

Check its status before submitting it again. Work can wait in a queue, and a provider may still be processing it after a connection failure. If it stays stuck, contact us so we can check the existing request without accidentally creating another paid operation.

Billing or data requests

Manage your plan from the Account page. For refunds, disputed credits, an export or account deletion, contact us from your account address. We will verify ownership and review outstanding work, billing and retention before confirming completion. Support is not an emergency service.